Oh no, that shouldn’t be happening!
Please email us at [email protected] and we’ll get back to you asap.
It’s super helpful for our team if you can share info in that email - like the link to your project or a link to the file that failed.
Some things to note…
There is a file size limit.
If you are on the free plan, the file upload limit is 1GB. If you are on a paid plan, the limit is 3GB.
Capsule is optimized for media under 20 minutes in length.
If your media file is longer than that, create multiple clips of your file and upload each clip to a new project.