Oh no, that shouldn’t be happening!
Please email us at [email protected] and we’ll get back to you asap.
It’s super helpful for our team if you can share info in that email - like the link to your project or a link to the file that failed.
Some things to note…
There is a file size limit.
If you are on the free plan, the file upload limit is 3GB. If you are on a paid plan, the limit is 10GB.
Capsule is optimized for media under 20 minutes but you can upload videos up to 2 hrs in length.
If your media file is longer than that, create multiple clips of your file and upload each clip to a new project.